Entitlement Is Fighting Against Enjoyment

Gratitude and entitlement cannot coexist.  Parents know this. There are two opposing phrases we often hear when raising kids. We love to hear one and bristle at the other: “Thank you,” and “It’s not fair.” Parents love to hear “Thank you” from a child because it shows the child realizes a gift has been received […]

Four Ways to Attack a Sense of Entitlement

Zappos is routinely recognized as an incredible place to work. They take leadership development seriously, are clear on their values and protective of them—even offering people money to leave if they do not fit the culture, and they give very generous perks. Yet even Zappos struggles with employees displaying a sense of entitlement. Despite free […]